About Users and Teams

Connexus has users (individual roles) and teams (groups of users). A user has permission to execute a specific set of actions based on their user type. For example, an Administrator's role has access to all parts of the system including all functional modules and the organisations system preferences.

A team is a group of users who share similar roles or functions within the organization. They have the same user permissions, and can even be associated to specific sites. Grouping users together makes it easier to manage current and new users being added to the system, and ensures users only have access to modules and sites relevant to their role.

Administrator: An Administrator is a user with the highest level of access in MaintainX. They're responsible for configuring system settings, user roles, and organizational data. They have access to reporting and data export features. Typically, Administrators hold leadership or managerial roles in maintenance or operations. For example, a facility manager or an operations manager.

Work Requester: A Requester submits maintenance work requests through the Work Requester Portal in Connexus. After submitting a request, the requester tracks its progress and communicates with the assigned maintenance staff. Typically, Requesters are non-technical personnel who identify problems that are assigned to maintenance teams to fix.

Technician: Technicians are the people used to complete maintenance work for the organisation. Although these users are commonly internal, we also see organisations give a technician user license to external technicians they regularly use. They have limited permissions to manage work and can access Connexus' Mobile App to complete their jobs and update asset information. 

Custom Roles and Permissions can be created. These can be to an individual or to an entire team, this feature gives organisations the flexibility to manage their workforce how they would like without limitations on our default user roles.