---
title: Support
description: Support options Connexus offers.
---

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1. [Connexus Knowledge Hub](https://help.connexussoftware.com/?hsLang=en-us)
2. [FAQs](https://help.connexussoftware.com/faqs?hsLang=en-us)

# Support

At Connexus, we offer many support options for organisations and users. Depending on the severity of the issue, we offer different support options to help trouble shoot and fix the issue. 

1. **User Support Requests**  
   Users can log support requests directly to internal administrators for assistance with any issues or inquiries.
   
   ![Screenshot 2025-01-16 at 7.52.50 PM](https://help.connexussoftware.com/hs-fs/hubfs/Screenshot%202025-01-16%20at%207.52.50%20PM.png?width=601&height=284&name=Screenshot%202025-01-16%20at%207.52.50%20PM.png)
2. **Administrator Escalation**  
   Administrators can access the Connexus Support Portal to log and escalate support requests for expert-level assistance.
   
    
   
   ![Screenshot 2025-01-16 at 7.52.50 PM](https://help.connexussoftware.com/hs-fs/hubfs/Screenshot%202025-01-16%20at%207.52.50%20PM.png?width=602&height=285&name=Screenshot%202025-01-16%20at%207.52.50%20PM.png)
3. **Account Manager Assistance**  
   Account Managers serve as escalation points, ensuring all support requests are addressed promptly and effectively.

- [Getting started](https://help.connexussoftware.com/getting-started?hsLang=en-us)
- [Assets](https://help.connexussoftware.com/assets?hsLang=en-us)
- [Work Order Management](https://help.connexussoftware.com/work-order-management?hsLang=en-us)
- [Modules](https://help.connexussoftware.com/modules?hsLang=en-us)
- [System Administration](https://help.connexussoftware.com/system-administration?hsLang=en-us)
- [Reports](https://help.connexussoftware.com/reports?hsLang=en-us)
- [Training Library](https://help.connexussoftware.com/training-library?hsLang=en-us)
- [FAQs](https://help.connexussoftware.com/faqs?hsLang=en-us)

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