At Connexus, we offer many support options for organisations and users. Depending on the severity of the issue, we offer different support options to help trouble shoot and fix the issue.
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User Support Requests
Users can log support requests directly to internal administrators for assistance with any issues or inquiries.
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Administrator Escalation
Administrators can access the Connexus Support Portal to log and escalate support requests for expert-level assistance.
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Account Manager Assistance
Account Managers serve as escalation points, ensuring all support requests are addressed promptly and effectively.