---
title: Technicians 
description: How we manage technicians within Connexus.
---

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# Technicians 

### In Connexus we can manage all technicians in one place, this includes both internal and external technicians. 

### **What do we classify as a Technician?**

In Connexus a technician is an individual who performs on field work for your organisation. Examples of technicians could include equipment repairers, cleaners, inspectors and plumbers.

### **Technician Profiles:**

- - **Fields:** Name, ID, contact info, skillset, certifications, hourly rate, work days, locations.

- - **Tracking:** We can track the amount of jobs they have completed, their satisfaction scores based on tenant and staff feedback, and their compliance. 
    - **Time Tracking:** Technicians can log work hours and add start/completion times for job tracking.

### **Work Order Assignment:**

- - **Job Assignment Process:** We filter and assign right technician for the job based on their skills and location.
    - **Mobile Access:** For your internal technicians you can provide them access to the mobile app which they can view and update job details on the go. 

**Qualifications:** Record a technicians qualifications and monitor their expirations dates. Technicians will automatically be suspended from receiving work if their qualifications aren't renewed before the expiry date.

**Qualifications Examples:** Working in Confined Spaces, Liability Insurances and Working with Children's Check.

**Skills:** Unlike a qualification a skill doesn't have an expiry date. We can hold all skills a technicians hold within our system. This helps in assigning them jobs based on the trade category of the work order.

**Skills Examples:** Plumber, Carpenter, Painter and Gardener. 

### **Technician Fields**

| **ID Number** | A unique identifier assigned to the technician. |
| --- | --- |
| **Mobile Number** | The technician's primary contact phone number. |
| **Email** | The technician's official email address for communication. |
| **Working Days** | The specific days the technician is available to work. |
| **Site** | The primary location where the technician operates. |
| **Building** | The specific building within the site where the technician works. |
| **Supplier** | The company or organization that an external technician works under.  |
| **External Technician** | Indicates if the technician is outsourced or not. |
| **Start Date** | The date when the technician began working. |
| **Finish Date: ** | The date when the technician's work or contract ends. |
| **Skills** | The specific technical competencies the technician possesses. |
| **Qualifications** | The certifications or formal credentials held by the technician. Qualification's usually have an expiry date and if not renewed will suspend the technician.  |

 

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