Trouble Shooting
Overview
Troubleshooting can help you quickly resolve issues within Connexus so you can worry less about our software and more about getting your work done.
In this article, we walk through some general practices to perform basic troubleshooting in Connexus.
Refresh Your Data
If certain information you updated in your Connexus app is not showing up, refreshing your data can be the trick.
You can manually refresh your data at any time by clicking the refresh icon in the top navigation bar.
Clear Your Cache
A browser cache temporarily stores your most recent web pages. This helps reduce lag as you bounce between web pages.
The steps to clear your cache will vary depending on your preferred web browser, but it’s a simple process no matter what browser you use.
Clearing your cache is a step we recommend for troubleshooting, but not a practice you should need to do on a regular basis in order for Connexus to operate properly. If you find that you need to frequently clear your cache to make Connexus work, reach out to our support team for assistance.