If suppliers or technicians aren't receiving emails through Connexus it could be due to a few different reasons. Below are the most common ways to check or fix the issue.
Check Other Inboxes or Settings in Your Email
Once an email is sent from Connexus, there can sometimes be filters or blockers in your email that may keep you from receiving notifications.
Check your spam, notifications, or promotional folders. Depending on your spam filters, emails can mistakenly go to your spam or promotional folders. You can keep this from happening in the future by moving the notification to your main inbox.
If you are still not getting emails from Connexus it may mean your organisation has extra security for external domains. To fix this issue ask your IT Administrator to add the Connexus domain to the organisations safe sender list. The domain to add is connexussoftware.com.
