Work Requests
A work request is a request to create a work order for maintenance or other work.
Requester users create work requests from the Connexus application via a simple form. Administrators can also send building updates to the work requester portal, which helps staff and tenants be aware of major issues and minimises duplicate requests as they are already aware of any major issues being attended to.
Set up web-based request portals where people who don’t have a Connexus account for your organization can create work requests. Once a request is created Administrators can either approve or decline the work requests. Approved work requests become work orders that can be assigned to the teams or individuals who will complete them. If the request is declined the requester will be notified and if desired the application user can also write a comment to why it was declined.
After an Administrator approves a work request, the request data is transferred to the corresponding work order, and the original request is locked. If you want to change an approved request, you will need to contact the Administrator and they can edit the work order for you.
Once approved the requester will receive the work order ID which they can then use to reference their work request if needed.
Fields
| Reporter Name | The name of the individual submitting the issue or request. |
| Reporter Email | The email address of the reporter, used for updates and communication. |
| Reporter Phone | The phone number of the reporter for direct contact. |
| Building | The specific building where the issue has occurred. (Users will only see buildings relevant to them) |
| Location | The exact area or room within the building where the problem is located. |
| Problem | A brief summary describing the issue. |
| Description | If desired more details about the problem. |
| Images | Photos or images that help illustrate or explain the issue. |